1. Introduction

Welcome to CloudColleague ("CloudColleague", "Platform", "we", "us", or "our"). CloudColleague is an online marketplace that connects individuals and businesses seeking jobs, tasks, projects, or services ("Clients") with individuals or businesses offering those services or applying for those opportunities ("Professionals").

By accessing or using the Platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Platform.

If you use the Platform on behalf of a business or organisation, you confirm that you have authority to bind that entity to these Terms.

2. Definitions

3. Eligibility & Accounts

You must be at least 18 years old to use the Platform.

You agree to:

• Provide accurate information
• Keep your account secure
• Not create multiple accounts to bypass rules
• Notify us of unauthorised access

4. Platform Services

CloudColleague supports:

• Job hiring (employment-style)
• Freelance work
• One-off tasks
• Service-based engagements

5. Platform Role (Very Important)

We do not:

• Employ or supervise Professionals
• Guarantee hiring or work outcomes
• Verify credentials or licences, unless explicitly stated
• Act as a recruitment agency or labour hire provider

All relationships are directly between Clients and Professionals.

6. Payments & Fees

6.1 Fees

CloudColleague may charge fees depending on the service. Some features may be free or discounted.

6.2 Payment Processing

Payments are processed through third-party providers, including Stripe and banking systems.

CloudColleague:

• Does not store full card details
• Does not control payment provider systems

6.3 Escrow (Active)

For applicable transactions, funds may be held securely in escrow and released when:

• The Client marks the work complete, or
• No dispute is raised, or
• A dispute resolution decision is made

6.4 Strict Off-Platform Payment Ban

Violation may result in:

• Immediate account suspension or termination
• Loss of dispute protection

6.5 Refund Policy

• Platform fees may be refundable at our discretion
• Where refunds are issued, Stripe or payment processing fees will be deducted
• Service-related refunds depend on agreements between users

7. AI, Interviews & Recordings

CloudColleague may provide:

• Video interviews via Google Meet
• Interview recordings
• Transcription
• Planned AI-based ranking, scoring, and candidate insights

By using these features, you agree that:

• Audio and video may be recorded
• Content may be transcribed and analysed
• Data may be used to generate insights and improve services

8. User Conduct

You must not:

• Post false or misleading information
• Discriminate unlawfully
• Request free or unpaid work without agreement
• Engage in illegal activities
• Bypass the Platform
• Misuse data or systems

Violations may lead to account termination.

9. Disputes

CloudColleague may assist with disputes but acts only as a neutral facilitator.

We are not responsible for:

• Employment disputes
• Payment disagreements outside escrow
• Legal claims between users

10. Reviews

Users may leave reviews.

You must not:

• Post fake or misleading reviews
• Manipulate feedback
• Use reviews as leverage

We may remove violating reviews.

11. Privacy

Use of the Platform is governed by our Privacy Policy.